Privacy Policy
Last updated: 1 June 2026
Our commitment
We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), including the Notifiable Data Breaches scheme.
Information we collect
We collect personal information you provide directly — such as your name, email address, phone number, and company — when you contact us, book a discovery session, or request information. We also collect limited technical information (such as analytics and usage data) when you visit fidigital.com.au.
How we use your information
We use your information to respond to enquiries, deliver our services, manage engagements, and improve our website. We do not sell your personal information.
Third-party services
We use trusted third-party tools to operate our business, including Zoho (CRM and live chat) and website analytics. These providers process information on our behalf under their own privacy obligations.
Data residency and security
Where practicable, client data is hosted within Australia (AWS Sydney or Azure Australia East). We apply reasonable technical and organisational measures to protect personal information against misuse, loss, and unauthorised access.
Access, correction, and complaints
You may request access to or correction of your personal information at any time. If you believe we have breached the Australian Privacy Principles, you may contact us, and you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact
For privacy questions or requests, contact us at info@fidigital.com.au.
[PLACEHOLDER: Confirm full Privacy Policy content with legal before relying on this for compliance.]